Remote Desktop Support

Many issues that arise in an organization's network can be diagnosed and fixed remotely. NetworkElites utilizes Logmeintm and Zenithtm technologies to remotely connect to machines and devices on your network.

Once connected, our certified network professionals will perform diagnostics, and solve the issue. Issues that are more complex in nature will be escalated to Senior Network Technicians.

Multi-Tiered Support

	Tier 1 Basic Technical Support:	This is basic level support. Most calls begin here. Items such as mapping drives, or sweeping a virus will be handled here. Issues that take more than 30 minutes, will be escalated to a tier 2 engineer.
	Tier 2 Advanced Technical Support:	Issues reach this stage in one of two ways: 1) The issue was deemed of higher complexity than Tier 1 support is designed and enters immediately into this tier, or the issue was escalated from Tier 1.
	Tier 3 Senior Technical Support:	The most complex isses reach this level. Issues dealing with changes to servers, and policies are generally handled here by our experienced Sr. Network Engineers.

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